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NEW IN THE READING ROOM

May 2025 — CX Today

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

May 2025 — CX Today

AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise

May 2025 — Customer Experience Dive

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Harley Finkelstein, CEO of Shopify, has confirmed that his company is collaborating with AI giants for...

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AWS has partnered with NICE to close the gap between the contact center and the broader...

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The updated Ikea rewards program is designed to let customers earn points throughout their entire customer...

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Nowhere is the importance of customer service more apparent than in interactions between individuals and the...

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